Devon is welcoming a new customer to his company's accounting services. How should Devon contact ...

Devon is welcoming a new customer to his company's accounting services. How should Devon contact this customer?
 A) E-mail
  B) Text message
  C) Phone call
  D) Letter

Ques. 2

Caroline needs information from a coworker in another office about an upcoming sales promotion. What is the best communication channel for Caroline to use to request this information?
 A) E-mail, text, or IM
  B) Phone call
  C) Memo
  D) Letter

Ques. 3

During the third phase of the 3-x-3 writing process, Stephen asks himself the following questions about his message: Are the ideas understandable? Have I used plain English and familiar words? If the message is passed on to others, will they need further explanation? In asking these questions, he is evaluating his message for ________.
 A) correctness
  B) tone
  C) clarity
  D) goodwill

Ques. 4

Vanessa is about to begin the second phase of the 3-x-3 writing process as she works on a letter to her clients. What will she do first in this phase?
 A) Analyze the purpose of her letter.
  B) Collect any necessary information.
  C) Proofread her first draft.
  D) Compose the first draft of the letter.