Katelyn is in charge of a department meeting, and two of her colleagues are in conflict about a specific issue. What should Katelyn do?
A) Make both employees leave the meeting until they can calm down.
B) Send both employees to counseling.
C) Encourage each to make a complete case while group members give their full attention.
D) Have both employees move to a corner so that the rest can continue the meeting.
Ques. 2Good-news messages present the main idea at the end.
Indicate whether the statement is true or false
Ques. 3Alfonso has been invited to attend his first sales meeting and wants to be an active and productive member from the very beginning. Which of the following should he do to make a good impression?
A) Keep his smartphone on so that he doesn't miss an important call during the meeting.
B) Come prepared to the meeting by doing any preliminary work required.
C) Keep his comments and questions limited to his own personal sales numbers.
D) Wait to share his views after the meeting so that the meeting can move along efficiently.
Ques. 4Neutral-news messages are not likely to generate an emotional reaction from receivers.
Indicate whether the statement is true or false
Ques. 5Gwen is leading a meeting and wants to make sure that they stick to the agenda and end on time. What should she do to move the meeting along?
A) Say as much as possible during the meeting.
B) Move divergent topics to a separate list to be discussed later.
C) Not worry so much about time; the most important thing is to make sure that all agenda items are discussed fully.
D) Ask anyone who monopolizes the conversation to leave.
Ques. 6_____ are the most frequently used methods of communicating standard operating procedures and other instructions to employees.
A) Memos and email messages
B) Face-to-face meetings and phone conversations
C) Text messaging and instant messaging
D) Reports and letters
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