Reports written at the supervisor and managerial levels are more important than those written by ...

Reports written at the supervisor and managerial levels are more important than those written by employees at lower levels in the organization.
  Indicate whether the statement is true or false

Ques. 2

Your voice, speech patterns, vocabulary, and attitude do not affect a caller's impression of you and your company.
  Indicate whether the statement is true or false

Ques. 3

When preparing a claim message for which the answer is in question, you should
 a. use a deductive sequence.
  b. use the first-person pronoun throughout.
  c. always provide a comfortable way for the receiver to say no.
  d. suggest benefits the receiver will derive from complying.

Ques. 4

It is unnecessary to apologize to customers for any inconvenience a problem.
  Indicate whether the statement is true or false

Ques. 5

Which of the following sentences provides the most effective incentive for consumers to complete and return a survey about laundry detergents?
 a. Return your completed survey by May 1, and you'll receive 40 worth of coupon discounts on products of interest to you and your family.
  b. Your participation in our survey enables us to produce the best possible products for you and your familyproducts you can trust to be safe, effective, and economical.
  c. We would really appreciate getting your opinions about detergent brands. Please send back your survey by May 1.
  d. Your cooperation in returning the survey will help us make laundry detergents even better.