An electronic meeting (Multiple Choice)

Answer to #1

B

Answer to #2

Crisis communication requires management in situations that affect an organization's relationships with its stakeholders, particularly those that draw media attention. Discussions of crisis management typically focus on three issues: (i) planning and preparing for crisis events, (ii) behavior of the organization during a crisis, and (iii) communicating with important publics during the crisis.
During a crisis, an organization should follow the steps outlined below:
1 . Get control of the situation: This involves defining the problem and setting measurable communication objectives. In addition, it is important to communicate to employees how and where to get information.
2 . Gather information about the situation: It is important that an organization has a means to stay upto date with the situation as it is happening so that it can respond quickly and appropriately. One way to accomplish this task is to create a crisis center that creates crisisresponse plans, monitors potential crises, and develops crisis response capabilities.
3 . Communicate early and often: It will benefit the organization's credibility to be prepared and to explain what is happening, what the company is doing about it, and providing information about resources available to affected parties to deal with the situation.
4 . Communicate directly with affected parties: It is important to be prepared to communicate with the media and to do so promptly. It is also important to communicate directly with others who are affected, such as employees, customers, shareholders, and communities.

Answer to #3

T

Answer to #4

C

Answer to #5

Communication benefits of videoconferencing include the following:
(a) Improving employee productivity by calling impromptu videoconferences to clear up issues
(b) Involving more people in key decisions rather than limiting important discussions to those who are allowed to travel
(c) Involving expertise critical to the mission, regardless of geographic boundaries
(d) Creating a consistent corporate culture rather than depending on memos to describe company policy
(e) Improving employees' quality of life by reducing travel time that often cuts into personal time

Answer to #6

T

All are correct

Happy to help