Email messages and memos differ from letters in that they are

Email messages and memos differ from letters in that they are
 a. written to employees within a company.
  b. less formal in tone and formatting.
  c. subject to less grammatical scrutiny.
  d. more formal in tone.

Ques. 2

The strategies for structuring effective good- and neutral-news messages
 a. follow the inductive sequence.
  b. vary dramatically from one company to another.
  c. can generally be applied to cultures around the world.
  d. are generally consistent among North American audiences.

Ques. 3

Which of the following is NOT an advantage of the deductive sequence approach for a good-news message?
 a. The first sentence receives attention since it is in an emphatic position.
  b. The good news in the first sentence puts receivers in a good frame of mind.
  c. The organization is persuasive and calls for action.
  d. The receiver can understand the important idea and move quickly through the supporting details.

Ques. 4

Mary has a neutral message to deliver to a co-worker. What delivery options would be the most effective?
 a. Letter, email, or telephone
  b. Memo, instant messaging, or letter
  c. Letter, phone, or in person
  d. Memo, email, or phone

Ques. 5

The organization of business messages should be organized based on
 a. a prediction of the receiver's reaction to the main idea.
  b. the deductive sequence.
  c. the inductive sequence.
  d. a reflection of the writer's mood and personality.