Which of the following is true of cell phone communication?
a. Using your cell phone while driving is advisable because it is a wise use of time.
b. Federal law prohibits using a cell phone use while driving without a hands-free device.
c. You should generally answer your cell phone during a business meeting, when a call comes from a client.
d. None of the above is true.
Ques. 2During a business lunch with a client, a colleague calls with bad news about another project. You should
a. answer the call at the table and discuss the situation without leaving the table.
b. answer the call at the table, listen to the news calmly, and tell your colleague you will call him back later.
c. excuse yourself from the table, take the call somewhere unobtrusive, handle anything you can handle quickly, and then tell your colleague you will call him back later.
d. let the phone continue to ring at the table without answering.
Ques. 3When leaving a voice mail for a client concerning an upcoming meeting, you should
a. discuss your schedule for the entire week, detailing each meeting you have.
b. start talking about the meeting immediately, without giving your name if your client should recognize your voice.
c. leave your name, telephone number, and enough details for the listener to understand what you want.
d. leave your name and telephone number and no other details to save time.
Ques. 430.Which of the following is not a web 2.0 technology?
a. Voice mail c. wick
b. blog d. social networking
Ques. 5Which of the following is NOT an advantage of a company weblog?
a. Enhances business and build customer loyalty.
b. Helps service teams troubleshoot current problems.
c. Provides dynamic, rapidly changing communication channels.
d. Allows employees to vent frustrations anonymously.
Ques. 6A company posts information to the Web for its business partners such as vendors, suppliers, and customers that they must access by using a password. This activity illustrates use of the company's
a. intranet.
b. extranet.
c. public web presence.
d. wiki.
Ques. 7An organization that wants to provide business partners with always-available information and contact should use which of the following?
a. Intranet
b. Extranet
c. Email
d. Voice mail
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