Jacquelyn wants to attach a memo to the report that her supervisor requested concerning a new employee health care plan. She is generally in favor of the new plan. Select the best opening sentence for that memo.
a. I am writing to let you know that the report you requested is now completed.
b. May I take this opportunity to let you know that I favor the new plan.
c. The attached report on the new health care plan offers some definite advantages.
d. I wish to inform you that the report you requested has been completed.
Ques. 2Which of the following sentences best expresses the receiver's point of view?
a. I want to take this opportunity to offer my congratulations on your recent promotion.
b. A promotion is always great news.
c. Congratulations on your recent promotion to regional manager.
d. I hear that congratulations are in order
Ques. 3To project a positive, tactful tone in a written message,
a. rely only on positive words.
b. compliment the receiver in the first and last paragraphs.
c. avoid using second person when stating negative ideas.
d. use active voice when conveying negative ideas.
Ques. 4Zelda realizes that writing a solicitation for a charity project to a small business owner must be different than a request to a representative from a major corporation. Which audience characteristic is Zelda most apt to be considering?
a. age
b. economic level
c. educational background
d. culture
Ques. 5The sender of a message should analyze the audience before developing the message in order to do all but which one of the following?
a. Establish rapport and credibility
b. Address the receiver's needs
c. Simplify the task of organizing the message
d. Assure that perception of reality is the same for everyone
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