An ultimate requirement of listening for information is that the listener
a. is judgmental.
b. takes copious notes.
c. avoids focusing on nonverbal cues.
d. is able to separate fact from fiction and humor from seriousness.
Ques. 2A job applicant appears for an interview in wrinkled clothing. What nonverbal message is the interviewer most likely to receive?
a. He didn't care enough to look his best.
b. He will dress better once hired.
c. He is a busy person.
d. He is not concerned about physical appearance.
Ques. 3Which of the following statements about nonverbal messages is FALSE?
a. Nonverbal messages cannot be avoided.
b. Nonverbal messages may be beneficial or harmful.
c. Nonverbal messages may be intentional or unintentional.
d. Nonverbal messages are consistent across cultures.
Ques. 4In Total Quality Management (TQM) programs, the emphasis is on
a. distributing the decision-making power throughout the organization.
b. limiting the role of each employee in the organization.
c. increasing functional and departmental boundaries.
d. eliminating the middle management layer.
Ques. 5Which of the following is a characteristic of Total Quality Management (TQM)?
a. Decision making power is centrally controlled.
b. Functional or departmental boundaries are minimized.
c. Cross-disciplinary teams are dismantled.
d. Teams perform narrowly focused tasks.
Ques. 6Robin, task force chair, tells team member Aaron your proposed solution to this problem is great. Robin's probable metacommunication to Aaron is
a. You are the most intelligent member of this task force.
b. Your idea is really not that good..
c. You have previously expressed weak ideas..
d. You have expressed consistently good ideas..
Ques. 7Supervisor Janet tells Juan, Don't be late for work. Janet's probable metacommunication is
a. I'm in charge here.
b. You are frequently late for work and this is a warning..
c. This is America, not Mexico..
d. I know are doing your best to be on time..
Ques. 8As the vice-president of marketing, Aricella gives her employees freedom to make their own decisions and encourages them to express their opinions in meetings. Aricella is a
a. Type A manager.
b. Type X manager.
c. Type Y manager.
d. Type Z manager.
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