Which of the following is NOT a recommended practice when writing a business letter?
A. Using a generic salutation when writing to an individual whose name and gender is notknown
B. Typing the name of a country in all-capital letters for an international address
C. Placing a comma after the last word of a complimentary closing if using open punctuation
D. Placing a company's letterhead at the bottom of a plain page
Ques. 2When writing a business letter, which of the following salutations should a writer use to address a customer whose name and gender he or she does not know?
A. The Customer
B. Dear Customer:
C. Ladies and Gentlemen:
D. Mr./Ms. Customer:
Ques. 3Which of the following is an optional element in a business letter?
A. The salutation
B. The attention line
C. The complimentary closing
D. The inside address
Ques. 4Which of the following best illustrates the European or military style date line?
A. Dec. 10th 2010
B. December 10, 2010
C. 10 December 2010
D. 2010, Dec. 10th
Ques. 5Sharon, an employee at Coral Triangle Inc, wants to inform the company's senior management that her high revenue-generating project is progressing well and may be completed before the scheduled date. Which of the following practices should she avoid when addressing the senior management through e-mail?
A. She should avoid using a more formal tone.
B. She should avoid using contractions like you'll and here's.
C. She should avoid using the direct approach to inform senior management about the goodnews.
D. She should avoid using words like efficient, progress, and guarantee in the e-mail.
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