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Thale2017 Thale2017
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6 years ago
Identify four steps to take when responding to rumors and encountering negative information on social media.
 
  What will be an ideal response?

Ques. 2

The most important step in responding to negative information on social media is to respond as soon as the negative comment appears.
 
  Indicate whether the statement is true or false.

Ques. 3

To prevent a public relations problem, which of the following might be the best way to respond to a critic who posts negative information about the company?
 
  A) Assess the message for flaws.
  B) Threaten legal action unless the post is removed.
  C) Contact the writer privately to attempt to resolve the situation.
  D) Monitor feedback about the complaint before making a decision.

Ques. 4

Unhappy customers use social media to voice complaints to a larger audience than just the organization.
 
  Indicate whether the statement is true or false.

Ques. 5

When attempting to rectify a situation and reach a reasonable solution, which of the following groups should be responded to?
 
  A) Public affairs
  B) Trolls
  C) The misguided
  D) Unhappy customers
  E) Ragers
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RghhvghjRghhvghj
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6 years ago
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Thale2017 Author
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6 years ago
You make an excellent tutor!
Cdfields
wrote...

Yesterday
I appreciate what you did here, answered it right Smiling Face with Open Mouth
hmonier
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2 hours ago
Smart ... Thanks!
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