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johnkirk22 johnkirk22
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6 years ago
The best way to start an opening is to determine the single most important thing to say.
 
  Indicate whether the statement is true or false.

Ques. 2

Details in a routine message should be written in the same tone as the opening.
 
  Indicate whether the statement is true or false.

Ques. 3

To soften the blow of a negative response in a direct message, what should the writer include in the body of the message?
 
  A) Specific identification of the negative news
  B) The option to seek other solutions
  C) Specific reason that lead to the decision
  D) As much detail as possible
  E) Emphasize how the decision can benefit the audience

Ques. 4

When having to convey negative information in a routine message, what should the writer do?
 
  A) Stress only the most positive information
  B) Refer to the negative information in general and nonspecific terms
  C) Put the negative information in as positive terms as possible
  D) Avoid explaining the negative information
  E) Use an indirect approach
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nbkh2010nbkh2010
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johnkirk22 Author
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6 years ago
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6 years ago
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