When you're writing routine replies and positive messages, use the direct approach because
A) it will help skeptical readers understand your argument.
B) your readers will be indifferent to the content of your message.
C) recipients will generally be interested in what you have to say.
D) inquisitive readers will enjoy exploring the rhetorical context of your message.
E) presenting your reasoning before your bottom line will grab each reader's attention.
Ques. 2When closing a direct request, you should be sure to
A) include an apology for taking up the reader's time.
B) include a mention of your own qualifications or status.
C) include the time limits involved in your request.
D) include an indication of the consequences of a failure to reply.
E) downplay the significance of what you are asking.
Ques. 3A typical routine request contains
A) an opening, a close, and an appendix.
B) a body, a close, and bullet points.
C) an opening, a body, and a close.
D) an introduction, reasons for granting the request, and an apology.
E) an opening, an introduction, and a body.
Ques. 4In a simple request for information or action, ________ will get the job done.
A) using a direct approach
B) using a dramatic approach
C) using an indirect approach
D) using a tangential approach
E) using a persuasive approach
Ques. 5When you're composing a routine request, ________ will help you state your request effectively.
A) being general and noncommittal
B) paying attention to tone
C) closing the message with your main idea
D) using a buffer sentence to delay stating your request
E) not assuming the audience will comply
Ques. 6In the direct approach to writing a routine request, state the main idea
A) when you're closing the message.
B) in the middle of the second paragraph.
C) when you open the message.
D) at the bottom of the first paragraph.
E) only by implication; do not specifically state why you are writing.
Ques. 7Which of the following would be the best opening for a routine request?
A) Please send me a summary of the eastern region's sales data for April.
B) As soon as you get this, send me last month's sales data.
C) I know you may not want to, but send me last month's sales data.
D) I am very sorry to ask you to do this.
E) Hopefully, this will not be too much trouble for you.
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