Some email users employ ________ to express emotional nuances in casual or informal email messages.
A) emoticons
B) monograms
C) cyphers
D) cryptograms
E) capital letters
Ques. 2A(n) ________ includes items such as your name, title, company, and contact information at the end of your email messages.
A) epigram
B) email signature
C) subject line
D) salutary close
E) email letterhead
Ques. 3Which one of the following is a planning step in creating effective email messages?
A) following company email guidelines and policies
B) double-checking your recipient list before sending your message
C) creating informative subject lines that clarify the purpose of your message
D) deciding whether to mark your message as urgent
E) writing a concise statement of audience needs
Ques. 4When you're writing email messages in the workplace, remember that business emails
A) require a higher level of quality than personal emails.
B) should never be shorter than one screen.
C) aren't constrained by the rules of grammar, punctuation, and syntax.
D) are the best medium for internal messages, regardless of their content.
E) should be written in the same format as a personal email.
Ques. 5Because many email programs display the first few words or lines of incoming messages, you should
A) be vague in your first sentence, to entice the reader to open the message.
B) leave several blank lines at the beginning of each message.
C) treat the first sentence of the message as an extension of your subject line.
D) use phrases such as MUST READ in your first sentence.
E) include symbolism to get your readers interest.
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