Plain language is a style of writing
A) used only for casual correspondence.
B) designed to make complex materials more understandable to the audience.
C) aimed primarily at readers for whom English is a second language.
D) inappropriate for business communication.
E) used in industry to describe products and technical issues, but never in professional settings.
Ques. 2Using humor in business messages is
A) an effective way to build strong relationships with international clients you are not familiar with.
B) usually not effective, and is always inappropriate for formal and intercultural messages.
C) appropriate for external messages, but never for internal.
D) expected in virtually every profession.
E) a method to support the use of the you attitude.
Ques. 3Why should writers avoid phrases such as, attached please find and we are in receipt of?
A) They are rude.
B) They are too intimate.
C) They are stale and pompous.
D) They involve preaching and bragging.
E) They are too conversational.
Ques. 4Most business communication should aim for a ________ tone.
A) formal
B) colloquial
C) conversational
D) confrontational
E) passive
Ques. 5The acronyms and shortcuts used in texting and IM are
A) incompatible with professional business writing.
B) your ticket to the inside track in today's multinational corporations.
C) a great way to show coworkers and managers that you're tech-savvy.
D) commonly used to communicate with top management.
E) best used with customers and suppliers.
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