Describe CRM processes and SCM processes.
What will be an ideal response?
Q. 2Explain the steps to create a functioning enterprise resource planning (ERP) system.
What will be an ideal response?
Q. 3Mary connects to the Internet and types the address of a web page on her browser. The browser sends a request to the system hosting the web page, which then sends back the instructions to display the page requested.
Which network is being used in this process?A) circuit-switched network
B) client-server network
C) peer-to-peer network
D) VoIP network
Q. 4When a pilot implementation fails, the failure is contained within a boundary.
Indicate whether the statement is true or false
Q. 5Location-based marketing integrates user location data into marketing activities.
Indicate whether the statement is true or false
Q. 6Implementing ERPs very often results in dismal success rates and runaway costs.
Indicate whether the statement is true or false
Q. 7The risk of privacy breaches in information systems has become greater because ________.
A) information systems have become more powerful and interconnected
B) information systems seldom need to be upgraded
C) there are no regulations and standards for developing information systems
D) information systems have become increasingly isolated
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