The source of a charismatic leader's authority lies in the goodness of that leader's vision.
a. True
b. False
Indicate whether the statement is true or false
Question 2A manager has authority over employees only when they are on the time clock. This practice reflects which one of the following features of bureaucracy?
a. a clear-cut division of labor
b. organizational personnel treat clients as cases
c. authority belongs to the position, not the person
d. positions are filled on the basis of qualification
Question 3Charismatic leaders often emerge during times of profound crisis.
a. True
b. False
Indicate whether the statement is true or false
Question 4According to standard operating procedures, every customer at McDonald's is greeted with the words, Welcome to McDonald's, may I take your order? The practice corresponds with which characteristic of a bureaucracy?
a. a clean-cut division of labor
b. positions filled on the basis of qualification
c. personnel treat clients as cases
d. authority belongs to the position, not the person
Question 5Authority is a kind of power.
a. True
b. False
Indicate whether the statement is true or false
Question 6Theoretically, in a bureaucracy,
a. authority belongs to the person.
b. positions are filled on the basis of connections.
c. authority structures are flat.
d. personnel treat clients as cases.
Question 7The costs of treating obesity-related health problems associated with processed foods is an externality cost.
a. True
b. False
Indicate whether the statement is true or false
Question 8In theory a perfectly rational organization is
a. an informal organization.
b. a bureaucracy.
c. a formal organization.
d. an oligarchy.
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