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Home Q & A Board Other Fields Homework Help Business Management
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6 years ago
In benchmarking, a retailer ________.
A) compares its efficiency to those of comparable retailers
B) evaluates its performance relative to its plans
C) studies its customer satisfaction measure using the American Customer Satisfaction Index (ACSI)
D) sets its own standards and measures its performance based on the achievements of its sector of retailing, specific competitors, high-performance firms, and/or the prior actions of the company itself
Textbook 
Retail Management: A Strategic Approach

Retail Management: A Strategic Approach


Edition: 13th
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muddersmudders
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