The information systems department at Wilson and Davis Co. was given the specific and difficult goal ...

The information systems department at Wilson and Davis Co. was given the specific and difficult goal of learning how to program a new computer system within 20 days of the equipment's arrival. Although the department has experienced and qualified programmers, two months after equipment installation, the department has still not learned how to program the complex system. This incident illustrates that ________.

▸ goal setting cannot work when the workers lack the skills to perform at a high level

▸ goal setting may not work for complicated tasks that require a considerable amount of learning

▸ employee participation in goal setting is critical to its success

▸ organizational citizenship behavior is important in order to achieve goals