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Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her ...

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Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her ...

Carly, a district manager of a chain restaurant, has been under a lot of stress lately because her store did not meet last month's sales quota. While going over this month's sales numbers, which look equally bad, Mary, one of her lead waitresses, calls in sick. Carly immediately begins yelling at her and telling her that she must come in whether or not she is sick. Mary tries to protest, but is unable to because she is crying. What important function of communication is Carly MOST LIKELY ignoring?

▸ providing knowledge

▸ expressing feelings and emotions

▸ motivating organizational members

▸ controlling and coordinating group activities

Textbook

Understanding and Managing Organizational Behavior

Edition: 6^th

Authors: George, Jones

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this is exactly what I needed

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You make an excellent tutor!

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