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yufeige4 yufeige4
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4 years ago
The Hertz Car Rental "#1 Gold Club" is an example of:

▸ not effectively adapting to fairness expectations.

▸ lack of transparency since not all customers get treated well.

▸ a program targeting the loyalty of its frequent renters.

▸ an appeal to greed.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
Author:
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dnlee1dnlee1
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4 years ago
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#2
3 years ago
thank you
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