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Ilovebacon22 Ilovebacon22
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4 years ago
The "Influencer" model asserts that people will do new things (change behaviors) based on two fundamental questions:

▸ What's in it for me? and Can I do it?

▸ How big is the reward? and Why is the change important?

▸ Is this consistent with company goals? and What will I get for doing it?

▸ Will this work? and How soon will we see results?
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Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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jfinn1021jfinn1021
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4 years ago
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Ilovebacon22 Author
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4 years ago
Thanks for your help!!
riptide
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Yesterday
Helped a lot
elizabetheldrid
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2 hours ago
This helped my grade so much Perfect
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