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What helps customers be more forgiving of minor mistakes and feel comfortable about providing feedback?

moyed1122

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3 years ago

What helps customers be more forgiving of minor mistakes and feel comfortable about providing feedback?

What helps customers be more forgiving of minor mistakes and feel comfortable about providing feedback?

▸ Creating positive moments of truth

▸ Compensating for below-standard products

▸ Branding through marketing campaign

▸ Loyalty reward programs

Textbook

ManageFirst: Customer Service

ManageFirst: Customer Service

Edition: 2^nd

Author: National Restaurant Association

Read 36 times

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Kween

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moyed1122 Author

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3 years ago

Just got PERFECT on my quiz

vanna2014

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Correct

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Evolution

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Thank you, thank you, thank you!

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