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sleepyjonnysix sleepyjonnysix
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3 years ago
What refers to the different service-related situations and outcomes that exist when establishments are busy and when they are slow?

▸ Capacity

▸ Intangibility

▸ Consistency

▸ Inseparability
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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Butterflyxo98Butterflyxo98
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3 years ago
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sleepyjonnysix Author
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3 years ago
Correct Slight Smile TY
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njn;l
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this is exactly what I needed
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