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jupe2017 jupe2017
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4 years ago
What is the difference between training and coaching?

▸ Training is formal, and coaching is one-on-one praise or correction that occurs informally

▸ Coaching is formal, and training is one-on-one praise or correction that occurs informally

▸ Training is for developing managers, and coaching is preparing hourly workers for the job

▸ Training is for preparing hourly workers for the job, and coaching is for developing managers
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
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starla e.starla e.
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4 years ago
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