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naey naey
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3 years ago
How do higher-quality supportive processes lead to higher-quality service?

▸ Happy employees ultimately do a better job and stay on

▸ Employees who are driven by fear are more productive

▸ Quality always leads to quality, while economy leads to shoddy

▸ Employees strive to be on top when competing
Textbook 
ManageFirst: Customer Service

ManageFirst: Customer Service


Edition: 2nd
Author:
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Don't trust what you see, even salt looks like sugar
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blablablehblablableh
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3 years ago
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Thank you, thank you, thank you!
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