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mrtrombley92 mrtrombley92
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2 months ago
Riley is a customer service representative and has just gone through training to improve his listening skills. Which of the following skills will make him a better listener?


▸ mentally criticizing grammar, voice, tone, and speaking style to get a better sense of what the customer is like

▸ tuning out what the customer is saying if he already knows the answer

▸ asking clarifying questions that put him in the driver's seat of the conversation

▸ dividing his attention among two or more tasks to be more productive because listening is automatic
Textbook 
Business Communication: Process and Product: Brief Edition

Business Communication: Process and Product: Brief Edition


Edition: 7th
Authors:
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herrooherroo
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2 months ago
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mrtrombley92 Author
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2 months ago
Good timing, thanks!
apelton
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Yesterday
This site is awesome
ealvino1610
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2 hours ago
You make an excellent tutor!
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