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For the third time this year, Erik received an incomplete order from his supplier. Which of the ...

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For the third time this year, Erik received an incomplete order from his supplier. Which of the ...

For the third time this year, Erik received an incomplete order from his supplier. Which of the following would be his best approach to open a direct claim letter?

▸ He should explain the problem in detail and justify his request.

▸ He should use an angry tone to show the reader that he is serious.

▸ He should open with a clear statement of the problem or with the action he wants the receiver to take.

▸ He should remain vague to allow the reader to decide on a remedy for the problem.

Textbook

Business Communication: Process and Product: Brief Edition

Edition: 7^th

Authors: Guffey, Loewy, Griffin

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this is exactly what I needed

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