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dynamo dynamo
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9 years ago
You have just practiced descriptive communication to modify some problematic behavior. Your subordinate replies, "I have an excuse ... it is not my fault." What should you do?
A) Point out (without causing defensiveness) to your subordinate that it really doesn't matter if it is his/her fault; the problem still exists
B) Keep trying to describe the problematic behavior until the subordinate understands
C) Refocus the communication away from blame or fault toward counseling
D) None of the above
Textbook 
Developing Management Skills

Developing Management Skills


Edition: 8th
Authors:
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Business Management Student @ the University of Arizona
Textbook: Developing Management Skills, 8E
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CaleebCaleeb
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9 years ago
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dynamo Author
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#2
9 years ago
Great explanation, you described it perfectly to me Smiling Face with Open Mouth
Business Management Student @ the University of Arizona
Textbook: Developing Management Skills, 8E
wrote...
#3
9 years ago
Splendid, happy it made sense to you.
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