Part 1 of 1 - 100.0/ 100.0 Points
Question 1 of 10
10.0/ 10.0 Points
What are the two types of coaching?
A.Direct and Indirect
B.Performance Related and Behavior Related
C.Confidential and Open
Correct D.Formal and Informal
Feedback: Correct!
Answer Key: D
Question 2 of 10
10.0/ 10.0 Points
True of False, a person is a different individual numerous times in their life? TRUE
Correct
Answer Key: True
Question 3 of 10
10.0/ 10.0 Points
Which of the following is NOT one of the four forces that drives change in our business environment?
A.Greater Competition
B.Volatile workforces
Correct C.Globalization
D.Increasing Customer Demands
E.None of the above
Answer Key: C
Question 4 of 10
10.0/ 10.0 Points
Which of the following is NOT part of the brainstorming process?
A.Going for quantity over quality
Correct B.Moving deliberately and slowly
C.Making no critical remarks
D.Setting a time limit
Answer Key: B
Question 5 of 10
10.0/ 10.0 Points
During the change process, employees usually experience one or more of these effects?
A.Higher Stress Levels
B.Lower Morale
C.Poorer Attitudes
D.Decrease in Productivity
Correct E.All of the above
Answer Key: E
Question 6 of 10
10.0/ 10.0 Points
Informal coaching involves the day-to-day relationship with the supervisor and employee.
Correct
True
Answer Key: True
Feedback: True, informal coaching is built on trust over time
Question 7 of 10
10.0/ 10.0 Points
Personal Power is defined as “influencing people to do things because they want to”?
Correct
True
Answer Key: True
Question 8 of 10
10.0/ 10.0 Points
For a supervisor, all good performance begins with:
Correct A.Clear expectations of the job and clear performance goals
B.Timeliness and Appearance
C.Starting the job slowly and meeting employees as needed
D.Being a good writer and rewarding your people
Answer Key: A
Question 9 of 10
10.0/ 10.0 Points
Who preached the “Science of Management” in the early 20th century?
A.Warren Buffet
Correct B.Frederick Taylor
C.Warren Bennis
D.Elton Mayo
Answer Key: B
Question 10 of 10
10.0/ 10.0 Points
How many of the Fortune 500 companies from the 1980s are still in business today and have survived?
A.75%
B.33%
C.All, once a company is listed they are part of the Fortune 500
Correct D.Nearly half
Answer Key: D