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Ingy_ Ingy_
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4 years ago
Assertiveness means:

▸ using terms that express a judgment of others.

▸ expressing your feelings and observations in a manner that is nonthreatening to others.

▸ essentially the same as aggressiveness.

▸ being indirect, manipulative, or underhanded.
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Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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jesika1122jesika1122
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3 years ago
Thank tou
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