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nailat nailat
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7 years ago
The handbag is finally available to customers on the waitlist. Tanya, who has been on the list for three weeks, picks up the handbag at the designer's store. When she opens the handbag, she finds that a wallet and a belt are included with the handbag, which both surprises and delights Tanya. The designer most likely maximized Tanya's satisfaction by:
A) using a value-pricing strategy
B) meeting customer requirements
C) selling a value-added product
D) creating a potential product
E) providing the expected product
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
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NicroNicro
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7 years ago
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nailat Author
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#2
7 years ago
Makes a lot of sense now, appreciate it
wrote...
#3
7 years ago
de nada
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