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nailat nailat
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7 years ago
A customer complaint should most likely be viewed as a(n):
A) lost sale in the future due to customer frustration and anger
B) opportunity to prove the firm's commitment to service
C) problem that will require attention in the future
D) issue associated with a single department
E) misperception on the part of the customer
Textbook 
Selling Today: Creating Customer Value

Selling Today: Creating Customer Value


Edition: 13th
Authors:
Read 280 times
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NicroNicro
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#1
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7 years ago
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nailat Author
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#2
7 years ago
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7 years ago
de nada
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