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debbyFlynn debbyFlynn
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7 years ago
Lexus works to keep customers happy after each sale, aiming to delight the customer in order to gain a customer for life. In this pursuit, Lexus is focused on which step of the buyer decision process?
A) evaluation of alternatives
B) purchase decision
C) need recognition
D) postpurchase evaluation
E) information search
Textbook 
Advertising & IMC: Principles and Practice

Advertising & IMC: Principles and Practice


Edition: 10th
Authors:
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rebmetpesrebmetpes
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7 years ago
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