Top Posters
Since Sunday
5
a
5
k
5
c
5
B
5
l
5
C
4
s
4
a
4
t
4
i
4
r
4
Home Q & A Board Other Fields Homework Help Business Marketing
New Topic  
matashola matashola
wrote...
Go to Answer
Posts: 1156
Rep: 0 0
7 years ago
All of the following are ways in which retaining dissatisfied customers cost the firm extra resources EXCEPT _____.
a.   additional work for the sales forces
b.   price concessions
c.   adjustments to terms of sale
d.   greater customer service
e.   greater replacement costs
Textbook 
Market Based Management

Market Based Management


Edition: 5th
Author:
Read 213 times
2 Replies
Replies
Answer verified by a subject expert
D-manD-man
wrote...
#1
Posts: 401
Rep: 8 0
7 years ago
Sign in or Sign up in seconds to unlock everything for free
More solutions for this book are available here
1

Related Topics

matashola Author
wrote...
#2
7 years ago
Thanks for providing this
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1286 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 4430
  
 2510
  
 1653
Your Opinion
Which is the best fuel for late night cramming?
Votes: 145
Previous poll results: What's your favorite coffee beverage?