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matashola matashola
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7 years ago
Research using the American Customer Satisfaction Index (ACSI) revealed that businesses scoring in the top 50 percent in customer satisfaction produced over _____ times greater shareholder value than businesses in the bottom 50 percent in customer satisfaction.
a.   1.5
b.   2.4
c.   3.0
d.   4.5
e.   5.0
Textbook 
Market Based Management

Market Based Management


Edition: 5th
Author:
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D-manD-man
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matashola Author
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#2
7 years ago
My friend got the same as you Smiling Face with Open Mouth
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