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stethanie stethanie
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6 years ago
When responding to a customer's complaint about one of your company's services, you should
A) soften the situation with excuses such as "Nobody's perfect" or "Mistakes will happen."
B) use a generous, grudging tone.
C) use a standard form letter, with blanks left for filling in unique information in neat handwriting.
D) avoid blaming anyone in your organization by name.
Textbook 
Business Communication Today

Business Communication Today


Edition: 13th
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comestascomestas
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6 years ago
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stethanie Author
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6 years ago
Brilliant ツ
julymontalvo
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Yesterday
This calls for a celebration Person Raising Both Hands in Celebration
DragonHeart
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2 hours ago
Helped a lot
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