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rodica rodica
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6 years ago
When delivering bad news, wording such as "We must turn down," "I am unable to," and "We cannot afford to"
A) softens the blow by drawing attention away from the reader and onto the sender.
B) will impress the reader as being straightforward and forceful.
C) is likely to cause pain and anger in the reader.
D) is unavoidable.
Textbook 
Business Communication Today

Business Communication Today


Edition: 13th
Authors:
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comestascomestas
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#1
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6 years ago
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rodica Author
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#2
6 years ago
So helpful. I appreciate your explanation too
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