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echton echton
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6 years ago
Which of the following statements is true regarding deep acting?
A) Deep acting is hiding inner feelings and forgoing emotional expressions in response to display rules.
B) A worker who smiles at a customer even when he doesn't feel like it is deep acting.
C) Deep acting deals with displayed emotions as opposed to surface acting.
D) A health care provider trying to genuinely feel more empathy for her patients is deep acting.
E) Research shows surface acting is less stressful to employees than deep acting.
Textbook 
Essentials of Organizational Behavior

Essentials of Organizational Behavior


Edition: 13th
Authors:
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Fivefor40Fivefor40
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6 years ago
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echton Author
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#2
6 years ago
So helpful
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