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At Gino's Italian Bistro, waitresses ask each table whether or not they have dined at Gino's ...

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At Gino's Italian Bistro, waitresses ask each table whether or not they have dined at Gino's ...

At Gino's Italian Bistro, waitresses ask each table whether or not they have dined at Gino's before. A manager is sure to stop by every table with first-time guests to thank them for trying the restaurant and to encourage them to return. In this case, the manager visit constitutes ________ for the guests, making them feel like restaurant staff really care about the quality of their experience.
A) a cue
B) a response
C) feedback
D) reinforcement
E) a motive

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Consumer Behavior

Edition: 11^th

Authors: Schiffman, Wisenblit

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