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elpkiosk elpkiosk
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7 years ago
Professional observers who pose as customers in order to evaluate the quality of a company's service are known as ________.
A) verification officers
B) undercover agents
C) mystery shoppers
D) drive-by shoppers
E) acting researchers
Textbook 
Consumer Behavior

Consumer Behavior


Edition: 11th
Authors:
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saltiesaltie
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7 years ago
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elpkiosk Author
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#2
7 years ago
Extremely helpful
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