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Artician Artician
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7 years ago
A hospital asks customers a single question: "How likely is it that you would recommend our hospital to a friend or colleague?" What tool is the hospital using to measure its service performance?
A) Net Promoter Score (NPS)
B) Efficiency Score Index (ESI)
C) Satisfaction Score Index (SSI)
D) Productivity Improvement Score (PIS)
Textbook 
Managing Supply Chain and Operations: An Integrative Approach

Managing Supply Chain and Operations: An Integrative Approach


Edition: 1st
Authors:
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delite_40delite_40
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7 years ago
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Artician Author
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7 years ago
Brilliant ツ
mkyoungs
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Yesterday
this is exactly what I needed
ouasfoudgewu
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2 hours ago
Thanks
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