Roberta Whitman has recently been hired by Jackson Pharmaceuticals as the senior vice president of human resources. Jackson Pharmaceuticals has a history of problems within its HR department including difficulties recruiting and retaining qualified employees, EEO violations, inadequate employee training programs, and confusion regarding health benefit enrollment and coverage. With years of experience transforming HR departments in other firms, Whitman believes she can correct the problems at Jackson Pharmaceuticals.
Which of the following best supports the argument that Whitman should create embedded HR units and assign relationship managers to each department within the firm?
A) Centralized call centers would enable the HR department to provide specialized support on daily transactional activities.
B) Line managers want to implement additional screening and evaluations to improve the quality of their subordinates.
C) The global nature of the firm makes it difficult for the HR department to effectively communicate corporate messages to employees scattered around the world.
D) Employees frequently complain about the inconsistent assistance they receive from the HR department due to its large size.
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