Top Posters
Since Sunday
c
6
r
4
c
3
m
3
h
3
1
3
n
3
s
3
d
3
c
3
a
3
r
3
Home Q & A Board Other Fields Homework Help Human Resources
New Topic  
Herrnboeck Herrnboeck
wrote...
Go to Answer
Posts: 365
Rep: 4 0
6 years ago
When clients reach the defensive phase (escalating toward violence), the best response is:
a.   calm them with a gentle touch
b.   set realistic and enforceable limits
c.   use a commanding voice tone establish control
d.   avoid compromise as this demonstrates weakness and will lead to further demands
e.   none of the above
Read 86 times
2 Replies
Replies
Answer verified by a subject expert
kai920kai920
wrote...
#1
Posts: 197
Rep: 3 0
6 years ago
Sign in or Sign up in seconds to unlock everything for free
1

Related Topics

Herrnboeck Author
wrote...
#2
6 years ago
Very good stuff, really appreciate your help!
New Topic      
Quick Reply
Explore
Post your homework questions and get free online help from our incredible volunteers
  1371 People Browsing
Start New Topic Take the Tour CoursesNew Study Tools Topics Trending Browse by Textbook
Live Chat
Related Images
  
 1143
  
 252
  
 273
Your Opinion
Who's your favorite biologist?
Votes: 608
Previous poll results: Which industry do you think artificial intelligence (AI) will impact the most?