The key factors in the Type A behaviour pattern that contributes to adverse physiological reactions are hostility and repressed anger.
Difficulty: 2
Page Reference:466
Skill: Recall
Objective: 13.7 Discuss the role that personality plays in stress.
172) When too many tasks must be performed in too short of a time period, role overload is likely to occur.
Difficulty: 1
Page Reference:467
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
173) Terry is a sales clerk who serves as an interface between her department store and the buying public. As such she holds a(n) boundary role position.
Difficulty: 2
Page Reference:468
Skill: Applied
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
174) The nurse said “I'm emotionally exhausted, I don't care about the patients, and I'm not accomplishing anything.” The nurse appears to be suffering from the form of stress called burnout.
Difficulty: 2
Page Reference:468
Skill: Applied
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
175) Conditions or environmental events that have the potential to induce stress are stressors.
Difficulty: 1
Page Reference:465
Skill: Recall
Objective: 13.6 Distinguish among “stressors,” “stress,” and “stress reactions.”
176) Poor physical working conditions are most likely to be a stressor for operative level employees.
Difficulty: 1
Page Reference:468
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
177) Burnout is a common stress reaction among people who occupy organizational boundary roles.
Difficulty: 1
Page Reference:468
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
178) Stanley accused his secretary of being lazy, even though it is he who is lazy. Stanley used the defence mechanism of projection.
Difficulty: 2
Page Reference:478
Skill: Applied
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
179) Although Sylvester was terrible in the finance department, he resolved to be the best personnel manager in the history of the firm. This illustrates the defence mechanism of compensation.
Difficulty: 2
Page Reference:478
Skill: Applied
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
180) Susan was angry at her boss but afraid he would fire her. She yelled at her subordinate. This illustrates the defence mechanism of displacement.
Difficulty: 2
Page Reference:478
Skill: Applied
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
181) The ability to rely on others can serve as a buffer against stress. This illustrates the role of social support in coping with stress.
Difficulty: 1
Page Reference:476
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
182) Delegation, time management, and asking for help illustrate problem solving reactions to stress.
Difficulty: 2
Page Reference:475
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
183) Role overload and heavy responsibility can be particular stressors for managerial personnel.
Difficulty: 2
Page Reference:467
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
184) People who exhibit the Type A behaviour pattern tend to be aggressive, ambitious, impatient, competitive, and preoccupied with their work.
Difficulty: 1
Page Reference:466
Skill: Recall
Objective: 13.7 Discuss the role that personality plays in stress.
185) Police officers, nurses, and social workers are especially prone to the form of stress labelled as burnout.
Difficulty: 2
Page Reference:469
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
186) Timothy was very scared that he would be laid off due to the recession, but he went around the office acting happy and relaxed. This “false front” is an example of reaction formation.
Difficulty: 2
Page Reference:478
Skill: Applied
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
187) Collaboration exists when assertiveness and cooperativeness are both high.
Difficulty: 2
Page Reference:459
Skill: Recall
Objective: 13.3 Discuss the various “modes of managing conflict.”
188) Paula resolved the conflict between her employees by giving them a very attractive assignment that neither could accomplish on his own. Paula used a(n) superordinate goal to resolve the conflict.
Difficulty: 2
Page Reference:463
Skill: Applied
Objective: 13.4 Review a range of “negotiation techniques.”
189) When cooperativeness is low and assertiveness is high the mode of conflict management is competition.
Difficulty: 2
Page Reference:458
Skill: Recall
Objective: 13.3 Discuss the various “modes of managing conflict.”
190) When cooperativeness is high and assertiveness is low the mode of conflict management is accommodation.
Difficulty: 2
Page Reference:458
Skill: Recall
Objective: 13.3 Discuss the various “modes of managing conflict.”
191) Ambiguous jurisdictions and scarce resources cause conflict.
Difficulty: 1
Page Reference:456
Skill: Recall
Objective: 13.1 Define “interpersonal conflict” and review its causes in organizations.
192) Repeated negative behaviour directed towards one or more individuals of lower power or status that creates a hostile work environment is known as bullying.
Difficulty: 1
Page Reference:471
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
193) According to a study conducted by the American Psychological Association, work was reported to be a potent source of stress, edging out health and relationships.
Difficulty: 2
Page Reference:465
Skill: Recall
Objective: 13.6 Distinguish among “stressors,” “stress,” and “stress reactions.”
194) The textbook states that organizations should be striving to foster exactly the opposite of burnout, which is extreme engagement and enthusiasm for the job.
Difficulty: 2
Page Reference:470
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
195) Job resources refer to features of a job that are functional in that they help achieve work goals, reduce job demands, and stimulate personal growth.
Difficulty: 2
Page Reference:470
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
196) Bullying can take many forms such as incessant teasing, demeaning criticism, social isolation, or sabotaging others' tools and equipment.
Difficulty: 2
Page Reference:471
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
197) An essential feature of bullying is its persistence.
Difficulty: 2
Page Reference:471
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
198) Mobbing occurs when a number of coworkers “gang up” on a particular employee.
Difficulty: 2
Page Reference:472
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
199) Victims of bullying and mobbing experience stress because they feel powerless to deal with the perpetrator(s).
Difficulty: 2
Page Reference:472
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
200) Hindrance stressors directly damage goal attainment.
Difficulty: 2
Page Reference:476
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
201) Challenge stressors can damage performance, but they sometimes stimulate it via added motivation.
Difficulty: 3
Page Reference:476
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
202) Especially for service jobs, there is growing evidence that providing more autonomy in how service is delivered can alleviate stress and burnout.
Difficulty: 3
Page Reference:479
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
203) Personality can affect the extent to which potential stressors are perceived as stressful and the types of stress reactions that occur.
Difficulty: 2
Page Reference:466
Skill: Recall
Objective: 13.7 Discuss the role that personality plays in stress.
204) Most formal job redesign efforts have involved enriching operative-level jobs to make them more stimulating and challenging.
Difficulty: 2
Page Reference:479
Skill: Recall
Objective: 13.9 Describe “behavioural,” “psychological,” and “physiological reactions” to stress, and discuss techniques for managing stress.
205) People high in negative affectivity are particularly likely to feel stressed in response to the demands of a heavy workload.
Difficulty: 3
Page Reference:467
Skill: Recall
Objective: 13.7 Discuss the role that personality plays in stress.
206) In the context of work groups and teams, relationship and process conflict tend to be detrimental to member satisfaction and team performance.
Difficulty: 2
Page Reference:456
Skill: Recall
Objective: 13.2 Explain the “types of conflict” and the process by which conflict occurs.
207) Occasionally, some degree of task conflict is actually beneficial for team performance.
Difficulty: 2
Page Reference:456
Skill: Recall
Objective: 13.2 Explain the “types of conflict” and the process by which conflict occurs.
208) A recent study showed that new hires who negotiated received a $5,000 salary premium.
Difficulty: 2
Page Reference:461
Skill: Recall
Objective: 13.4 Review a range of “negotiation techniques.”
209) Integrative negotiation requires a degree of creativity.
Difficulty: 2
Page Reference:462
Skill: Recall
Objective: 13.4 Review a range of “negotiation techniques.”
210) Job scope can be a stressor at levels that are either too low or too high.
Difficulty: 2
Page Reference:468
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
211) Women are more likely to report emotional exhaustion, and men are more likely to report depersonalization.
Difficulty: 3
Page Reference:469
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
212) In general, those with high self-esteem, high conscientiousness, and internal control report less burnout.
Difficulty: 3
Page Reference:469
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
213) In general, those with high self-esteem, high conscientiousness, and internal control report less burnout.
Difficulty: 3
Page Reference:469
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
214) Resources can buffer the negative impact of job demands on well-being.
Difficulty: 2
Page Reference:470
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
215) Occupations that require a high degree of teamwork or responsibilities for others tend to provoke the most work-family conflict.
Difficulty: 3
Page Reference:472
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
216) People who are highly engaged in their work have been shown to have elevated work to family conflict.
Difficulty: 3
Page Reference:472
Skill: Recall
Objective: 13.8 Review the sources of stress encountered by various organizational role occupants.
217) What are the main causes of organizational conflict?
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