As a Fire Insurance Claims Adjuster with Veritas Insurance, Marshall must send a message to ...

As a Fire Insurance Claims Adjuster with Veritas Insurance, Marshall must send a message to Synthesis Inc. refusing their claim for damages caused due to a fire in their warehouse. He uses the direct method to organize the message. Which of the following statements, if true, would support Marshall’s choice?
A.    Synthesis Inc. will be in serious financial trouble if Veritas refuses to cover the damage, and would probably have to file for bankruptcy.
B.    This is the first claim ever made by Synthesis Inc. in the 10 years that it has insured with Marshall’s company.
C.    Synthesis Inc.’s policy is a comprehensive one that indemnifies for loss arising out of fire, burglary, theft, and third party risks.
D.    A preliminary report filed by Veritas with Synthesis Inc. immediately after the fire indicated that the fire was a result of a robbery and would be covered under the company’s Theft Insurance policy.