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TangLang TangLang
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6 years ago
When refusing claims, you should ________.
A.    use the direct approach in most such instances
B.    maintain a personal and intimate tone to build rapport
C.    apologize sincerely for the negative answer
D.    emphasize your continued desire for a positive relationship with the customer
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
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serbianmagicserbianmagic
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TangLang Author
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#2
5 years ago
Great
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