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Which of the following is a guideline for refusing claims?

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6 years ago

Which of the following is a guideline for refusing claims?

Which of the following is a guideline for refusing claims?
A.    Use the indirect approach in most such instances.
B.    Maintain a personal and intimate tone to build rapport.
C.    Apologize sincerely for the negative answer.
D.    Don’t offer alternative solutions as that is unethical.

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serbianmagic

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TSWatcher Author

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6 years ago

Good timing, thanks!

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