A nurse manager has been dealing with staffing problems and high patient acuity on the unit. The ...

4. Courage

Rationale:
Courage is the sense of going into the unknown, informed by insight from past experiences. Since the manager had prior experience with the director that was positive, the manager will use this information to approach the director about the new problems with staffing and high patient acuity. Knowing means understanding the other's needs and how to respond to these needs. Trust involves letting go, to allow the other to grow in his own way and own time. Humility means acknowledging that there is always more to learn, and that learning may come from any source.