Rewrite the following negative message using positive words rather than negative ones: Since you failed to send payment, we cannot ship your order.
What will be an ideal response?
Ques. 2You can help establish the right tone in a negative message by using positive words rather than negative, counterproductive ones.
Indicate whether the statement is true or false.
Ques. 3To avoid awkward situations, it is best to deliver bad news for employees in writing whenever possible.
Indicate whether the statement is true or false.
Ques. 4Using the direct approach for negative messages
A) makes a shorter message possible.
B) is rude and unprofessional.
C) is always preferable when communicating internally.
D) means you end with a statement of your main idea.
E) requires more time for your audience to understand.
Ques. 5Which of the following is not a goal when communicating negative information?
A) to convey the bad news
B) to gain acceptance for the bad news
C) to minimize damage to goodwill as much as possible
D) to maintain a good image for the organization
E) to reduce or eliminate the need for future correspondence on the matter
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