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Afotando Afotando
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6 years ago
Which of the following is a guideline for granting claims and requests for adjustment when your company is at fault?
A.    Explain precisely how you have resolved, or plan to resolve, the situation.
B.    Specifically assign blame to someone in your organization by name.
C.    Start from the assumption that the information the customer provided is incorrect.
D.    Imply that the customer is at fault.
Textbook 
Business Communication Essentials, Canadian Edition

Business Communication Essentials, Canadian Edition


Edition: 3rd
Authors:
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serbianmagicserbianmagic
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6 years ago
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Afotando Author
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6 years ago
I appreciate what you did here, answered it right Smiling Face with Open Mouth
Kstan109
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Yesterday
Good timing, thanks!
jaray75
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2 hours ago
This helped my grade so much Perfect
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